Terms and Conditions
1 – All prices are FOB our warehouse. See shipping charges on shopping cart.
Customers can get a quote online by simply adding your items to the shopping cart, put in your zip code and your quote will be calculated with the shipping charges. Prices subject to change without notice.
2 – We reserve the right to improve design and specifications.
3 – All prices on this website are subject to change without notice. Prices are those at time of ordering.
4 – In stock orders ship in 1 to 2 business days from your order date.
We reserve the right to send out partial shipments. It is an exception when we cannot make immediate shipment – but it does happen. On occasions, we must wait on a new factory shipment of stock. Also, we cannot guarantee the time required for truck service on freight shipments to your city. Therefore, we do stress that you advise us of your needed by date and that you place orders early – 2 to 3 weeks before needed. You can contact our customer service department at email@example.com with your needed by date and we will get back to you as soon as possible.
We use USPS Express for shipping to APO/FPO’s
5- International Orders
Express shipping is available for an added fee. We offer DHL Worldwide Express, USPS Priority Mail International and UPS Worldwide Express. Customs fee and duties are the responsibility of the buyer and are not included in our shipping calculator. Carnival Depot supplies commercial invoices with all international orders. All other documents must be requested before placing your order to insure compliance with any customs regulation from the country orders are shipped to. We cannot guarantee we will be able to provide the import documents requested so the buyers must contact us prior to placing an order. We do not supply any COC Certificates. No returns on International orders.
6 – Methods of Payment:
- We accept Visa, MasterCard, Discover, American Express, Business Checks and Direct Bank Transfers(BACS).
- Business Checks: We do accept checks from governments, schools and non-profits. No personal checks. The first thing you must do is set up an online account on our website. Once you set up your account email us back a copy of your State Registration/ID form with your account user name and email address you provided to set up your account. Once we receive the documents we will activate your account so the checkout page will display the “Check Payment Option”. **Please note production lead times will not start until we receive the check.
- Direct Bank Transfer(Wire transfer) payments will be charged an addition $50.00 fee at checkout. International orders only. This option will only appear on the checkout page if the billing address is located outside the US. **Please note that our bank does not have Swift or IBAN account numbers for international orders paying by Direct Bank Transfers.
- No C.O.D.’s.
7 – Returns:
Authorization for returns must be made to our Customer Service Department within 10 days of receipt of your order. We will only accept merchandise in it’s original packaging and condition, with a return authorization number. Our Carnival Games, Funhouse Mirrors, Prize Wheels and Signs are made to order and are not returnable and cannot be cancelled once the order has been placed.. All games must be inspected immediately. There are no returns for electrical pumps, motors, parts or devices. Any damage to games must be reported to us within 24hrs of receiving shipment. There are no returns on closeout items. Please note: Freight charges for all returns will be the responsibility of the customer. Refused or undeliverable shipments will be subject to return freight charges. On returns, a restocking fee of 25% will also be assessed. Absolutely no returns after 30 days of receipt of your order. If a package is delivered in a visibly damaged condition, or if you received less than the number of packages stated on the delivery log, please inform the driver to make note of such damage or shortage on the delivery log and immediately contact Carnival Depot. Failure to do this may result in a loss of claim with the delivery company.
8 -W-9 Forms:
Carnival Depot will not complete a W-9 form. Carnival Depot is a manufacturer as well as a corporation and is not required by federal law to complete such form for purchases. Buyer agrees to pay invoices without the completion of a W-9 form. All buyers agree to our terms and conditions.
9 – Cork Rifles and Guns:
International customers who order Cork Rifles, Cork Pistols, EVA Guns and Paintball Markers are responsible for knowing the import laws of the country they are shipping to. If any of these items are refused from Customs officials upon entry of the delivery country Carnival Depot will not refund or cancel the order once it has left our facility. All above items can only be shipped via UPS Worldwide Express.
10- Graphic Format
All logos and artwork must be submitted in original “vector” format to maintain image quality when enlarging.
11– Image Copyright
By purchasing your Prize Wheel or Plinko Game with custom graphics from Carnival Depot you agree that a photo image of your completed game may be used on our website or email marketing for advertising purposes. If you do not want a photo image of your game published, please let us know when you place your order.
We use a CMYK printing process. While we make every effort to maintain the quality and colors of your logo or artwork, a variation in colors can occur.